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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please contact us at info@berevera.com. Kindly note that returns must be sent to our central warehouse in Asia (address below), and the return shipping costs will be the responsibility of the sender.
Contact Name: Bin Fang
Address: 5F, Building 4, Phase 2, Mannianghonghongija Cluster, Choujiang Set, Yiwu City, Zhejiang Province
City: Yiwu
Postcode: 322100
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@berevera.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We strive to provide our customers with a smooth return process, but please note that certain types of items cannot be returned for hygiene and safety reasons. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases.
For personal hygiene and health reasons, we also cannot accept returns for intimate items, including dildos and underwear, unless they are unopened and still in their original packaging. If you have any questions or concerns regarding the return eligibility of your specific item, please don’t hesitate to reach out to us. We're happy to assist and clarify any doubts you may have.
Unfortunately, we cannot accept returns on sale items or gift cards.
Thank you for your understanding!
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancelation Policy
We understand that plans can change, and we want to make the cancellation process as smooth as possible. Customers may cancel their orders within 24 hours of placing them. To initiate a cancellation, simply send your request to info@berevera.com within this 24-hour window.
If a cancellation request is received after the 24-hour window and the item has already been packed and is ready for shipment, the customer will be responsible for the return shipping costs.
We appreciate your understanding and are here to assist if you have any questions or need further support. Thank you for shopping with us!
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@berevera.com.
Disclaimer:
Our money-back-guarantee applies only when a product was damaged in transit or delivered incomplete.
Skin tight clothing, underwear, opened cosmetics/creams/oils cannot be returned due to hygienic reasons.
Further, customer results may vary. We do not guarantee that the customer gets the same results as described in our landing page, since this varies from person to person.
Only consume our products as intended on the packaging.